Effective Date: 1-October-2024
At Capstone Real Estate LTD UK (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website, www.capstone-london.co.uk (the “Website”), or engage with our services. It also informs you of your rights under the UK GDPR, Data Protection Act 2018, and other applicable laws.
1. Who We Are
- Company Name: Capstone Real Estate LTD UK
- Registration Number: 15908978
- Registered Address: 64 Knightsbridge, London SW1X 7JF, United Kingdom
We are the data controller for the purposes of UK GDPR and other data protection laws. If you have any questions or concerns, please contact us at:
Email: [hello@capstone-london.co.uk]
Phone: [+44 7947 610601]
2. What Information We Collect
We collect personal data that you voluntarily provide to us, as well as information automatically collected when you use our website.
a. Personal Data You Provide
When you use our services, fill out forms, or communicate with us, we may collect the following personal information:
- Name
- Contact details (email address, phone number, address)
- Financial information (where applicable, for property transactions)
- Property preferences or other details relevant to real estate services
- Any other information you provide through our website forms or other communication channels
b. Automatically Collected Data
We may also collect certain information automatically when you visit our Website, such as:
- IP address
- Browser type and version
- Pages you visit on our Website
- Date and time of your visit
- Referring site information
- Cookies and similar technologies (see Section 8 below for more details)
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide you with real estate services, including buying, selling, leasing, renting, and property evaluations.
- To communicate with you regarding your inquiries or requests.
- To process transactions and send invoices or payment reminders.
- To personalize your user experience on our Website.
- To analyze website performance and usage data for improvements.
- To comply with legal obligations and regulatory requirements.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal grounds to process your personal data:
- Consent: Where you have given us explicit permission to use your personal data (e.g., subscribing to a newsletter or submitting an inquiry form).
- Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax reporting or regulatory requirements).
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, website functionality, or marketing activities, provided these are not overridden by your privacy rights.
5. How We Share Your Information
We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law. We may share your personal data with:
- Service Providers: Trusted third parties who help us provide our services (e.g., IT services, payment processors, marketing platforms), but only to the extent necessary.
- Legal Authorities: We may disclose personal data to law enforcement or government agencies if required by law or for compliance with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner as part of the business.
6. International Data Transfers
Where necessary, we may transfer your personal data to countries outside of the UK or European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:
- Transferring data to countries with adequate data protection standards as determined by the UK government or European Commission.
- Using contractual clauses approved by the UK government or European Commission that ensure the same level of protection for your data.
7. Your Rights
Under the UK GDPR and other relevant data protection laws, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Right to Restrict Processing: You can request that we limit how your personal data is used.
- Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data where we rely on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at [hello@capstone-london.co.uk].
8. Cookies and Tracking Technologies
Our Website uses cookies to enhance user experience and gather analytical data. Cookies are small text files placed on your device when you visit our site. You can control cookie settings via your browser.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality and cannot be disabled.
- Performance Cookies: Help us understand website usage and improve performance.
- Marketing Cookies: Used for advertising and promotional purposes.
For more details, please refer to our [Cookie Policy](link to cookie policy).
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. Once the retention period expires, we will securely delete or anonymize your data.
10. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
11. Complaints
If you believe that your personal data has been handled inappropriately, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or your local data protection authority. You can contact the ICO at:
Website: https://ico.org.uk
Phone: +44 303 123 1113
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. We encourage you to periodically review this page for any changes. Your continued use of the Website after any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, or if you want to exercise your data protection rights, please contact us at:
Email: [hello@capstone-london.co.uk]
Phone: [+44 7947 610601]
Address: 64 Knightsbridge, London SW1X 7JF, United Kingdom